Head of Hospitality Training & Development (Cruise)

Head of Hospitality Training & Development (Cruise) – Permanent – Hamburg (Hybrid)

This is a newly created role and an excellent opportunity to join an expanding cruise company based in the heart of Hamburg. The offers flexible working hours and home/office working entitlement

The purpose of the role is to Develop and lead the department responsible for the Cruise related hospitality training and development goals and objectives.

Responsibilities include:
* Designing, implementing, and overseeing comprehensive training and development programs and hospitality specific procedures.
* Identifying and addressing learning needs, creating effective training content, and evaluating program effectiveness.
* Establish partnerships and enhancing in-house training to support clients in key seafarer origin countries
* Develop and maintain exceptional customer relationships
* Collaborate with relevant department heads to identify targeted training needs and seek input from seafarers on training requirements
* Recruit, train, and lead the hospitality training team, covering key areas such as front desk, housekeeping, and food and beverage departments
* Deliver engaging and interactive training sessions both onboard and onshore

Experience Required:
* Bachelor’s degree in hotel management, culinary arts managements or F&B management or related field
* Certification in training and development or proven experience in curriculum design
* A minimum of 5 years’ experience on a cruise ships, with management-level experience in F&B, or Galley
* Proven experience, minimum 3 years, as a Training and Development Manager or a similar role, preferably in a Cruise line company or a certified trainer within cruise industry
* Experience in a leadership role in a hospitality training school preferred
* knowledge of current trends and technologies in learning and development
* Ability and willingness to travel as needed
* Proficient in English language (both written and oral) additional proficiency in languages such as German or French is advantageous

You must have the right to work in the EU to be considered and be prepared to live in commutable distance to Hamburg (relocation assistance is offered)

To apply, please contact Tom Settle on +442392 322359 or send your CV to hidden link - please login

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Navis is acting as an Employment Agency in relation to this vacancy.

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